PTC

Qezla Industries – Purchase Terms & Conditions (Seafood & Agro Products – India)

🐟 Qezla Industries – Trusted Seafood & Agro Supplier
📍 Kakinada, Andhra Pradesh | 📞 +91 95501 93271

Business Overview

Qezla Industries is a trusted wholesale trader, manufacturer, supplier, and retailer of agro and marine food products. We supply fresh, high-quality seafood directly from source across India, maintaining transparency and fair trade practices.

Working Hours

Monday to Friday
⏰ 8:00 AM to 5:00 PM

Order & Payment Terms

  • Orders must be placed via WhatsApp or Email only
  • No direct online payment on website
  • Orders below 1 ton: Confirmation via WhatsApp/Email
  • Orders above 1 ton: Payment on-site
  • Prices are indicative and change daily
  • Customer must confirm price & availability before ordering
  • 100% advance payment required before dispatch

Fresh Seafood Order Policy

  • Products are sourced based on daily catch & availability
  • Orders must be placed minimum 1 day in advance
  • Dispatch: Next day after confirmation
  • No same-day delivery
  • Transport via train / bus logistics

Cancellation Policy

  • Orders cannot be cancelled once confirmed
  • Procurement and handling begin immediately

Availability & Supply Disclaimer

Seafood is a natural product dependent on:

  • Weather conditions
  • Fishing activity
  • Seasonal availability

👉 If product is not available after order confirmation:

  • Suitable alternative may be offered
  • Or refund will be processed (if unable to supply at all)

Live Seafood & Shellfish Disclaimer

Live seafood (Green Mussels, Clams, Snails, etc.) is high-risk & sensitive:

  • Mortality may occur due to:
    • Temperature changes
    • Climate conditions
    • Transport time
    • Handling
  • Weight loss during transit is natural
  • All live seafood orders are strictly at buyer’s risk

👉 Buyer must clearly understand product sensitivity before ordering

Shipping & Delivery Responsibility

  • Once shipment / RR copy is shared:
    • Buyer must collect on time
  • Qezla is not responsible for:
    • Delays in pickup
    • Spoilage after dispatch
    • Damage due to handling after delivery

Product Nature & Grading Disclaimer

  • All products are perishable & naturally variable
  • Sizes, grades, and appearance may slightly differ
  • Products are sourced from:
    • Seaports
    • Fishing harbours (mainly Andhra Pradesh)
  • No long-term storage; products are shipped fresh

👉 Important:
Graded material, seafood sizes, or any product may not exactly match images or expectations. Variations in:

  • Size
  • Color
  • Texture
    are natural and acceptable.

Seafood Complaint & Compensation Policy (Strict)

1. Complaint Eligibility

  • Must be genuine with proper proof
  • Required:
    • 📸 Photos/videos at delivery time
    • 📦 Packaging images
    • ⏱️ Same-day complaint
  • ❌ No proof → No claim

2. Nature of Product

  • Seafood is perishable
  • Natural variations are not defects

3. No Cash Refund Policy

  • 🚫 Strictly NO CASH REFUND
  • Applicable to:
    • Seafood
    • Fish
    • Shellfish
    • All perishable products

👉 Reason:

  • No refund from fishermen / ground suppliers
  • No recovery possible
  • Market fluctuations

4. Compensation Policy (Material Adjustment Only)

  • Compensation will be only in product (not cash)
  • Adjustment may be:
    • Same product
    • Alternate product (based on availability)

👉 In worst-case scenarios:

  • Compensation will be given case-to-case basis
  • May include alternative seafood or product replacement

5. Damage Percentage & Evaluation

  • Compensation depends on:
    • Verified damage percentage
    • Usable vs non-usable material
    • Market rate at that time

👉 Final decision:

  • At Qezla’s discretion after verification

6. Split Compensation Policy

  • Compensation may be given in multiple parts (split adjustments)
  • Reason:
    • No compensation from source suppliers
    • Market and supply limitations

👉 Adjustment may happen across:

  • Next order
  • Multiple future orders

7. No Product Return Policy

  • Returns are not accepted due to:
    • Perishable nature
    • Hygiene concerns
    • Transport limitations

8. Fraud & Misuse Policy (Strict Action)

  • Any fake complaints / manipulated proofs / false claims:
    • ❌ No compensation
    • ❌ No future business
  • Qezla reserves the right to reject suspicious claims

9. Responsibility After Delivery

  • Once delivered:
    • Responsibility shifts to buyer
  • Issues due to:
    • Storage
    • Delay
    • Mishandling
      ❌ Will not be accepted

Quality Commitment

We ensure:

  • Fresh & properly graded seafood
  • Careful packing
  • Trusted sourcing

Customer Acknowledgment

By placing an order, the customer:

  • Accepts all terms & policies
  • Understands risks of perishable goods
  • Agrees to no refund policy
  • Accepts natural variation in products

Final Note

Qezla Industries believes in transparent, fair, and long-term business relationships. Seafood involves natural risks, but we ensure genuine support and fair adjustments wherever applicable.

👉 Customers are strongly advised to read and understand all terms before placing orders.