🐟 Qezla Industries – Seafood Complaint & Compensation Policy
📍 Kakinada, Andhra Pradesh
At Qezla Industries, we deal in fresh seafood and perishable products, which are highly sensitive to handling, transport, and natural conditions. To maintain transparency and fairness for both buyers and suppliers, we follow a strict and clear complaint resolution policy.
⚖️ 1. Complaint Eligibility
- All complaints must be genuine and supported with proper proof
- Required proof includes:
- 📸 Clear photos/videos at the time of delivery
- 📦 Packaging condition images
- ⏱️ Complaint raised within immediate delivery time / same day
👉 Without valid proof, complaints will not be considered
🦐 2. Nature of Product
- Seafood is a perishable and natural product
- Variations in:
- Size
- Color
- Texture
are normal and not considered defects
🚫 3. No Cash Refund Policy
- Qezla Industries follows a strict NO CASH REFUND policy
- This is because:
- Fishermen / boats do not provide refunds
- There is no recovery at ground level
- Market rates fluctuate daily
👉 Hence, cash refunds are not possible under any circumstances
🔄 4. Compensation Method
- If a complaint is verified and accepted:
- Compensation will be provided only in material (product adjustment)
- Adjustment will be made in:
- Next order
- Running orders
👉 No monetary refunds will be issued
📊 5. Adjustment Terms
- Adjustment value will be calculated based on:
- Quantity affected
- Market rate at the time
- Order agreement
- Final adjustment will be:
- Clearly communicated
- Adjusted in upcoming supplies
🚚 6. Delivery & Responsibility
- Once the shipment is delivered:
- Handling responsibility shifts to the buyer
- Delayed complaints due to:
- Storage issues
- External handling
will not be accepted
⭐ 7. Quality Commitment
At Qezla Industries, we ensure:
- Fresh and properly graded seafood
- Careful packing and dispatch
- Reliable sourcing from trusted fishermen and suppliers
👉 We always aim to match material quality as per order commitment
🤝 Final Note
Qezla Industries values long-term relationships and fair trade practices. While seafood involves natural risks, we ensure transparent dealing, genuine support, and fair adjustments for valid concerns.
📞 Contact: +91 95501 93271
📍 Location: Kakinada, Andhra Pradesh
🌐 Qezla Industries – Trusted Seafood Supplier in India