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Qelza BPO provides outsourcing solutions to businesses all over the world and assists them in finding the right partner. Please find the Campaigns Below.

  1. Australia Solar
  2. Australia Solar And Energy
  3. Australia Insurance
  4. USA Solar
  5. USA Energy

We are looking for promising call Centers to work withus for longterm association. We never charge any fees from Centers for any campaigns. Centers interested in long-term affiliation are invited.


+91 955 015 3271 | info@Qezla.com | Whatsapp

Frequently Asked Questions

Is the BPO Industry Growing?

Overview of the report. The global business process outsourcing market was worth USD 261.9 billion in 2022, and it is expected to grow at a compound annual growth rate (CAGR) of 9.4% between 2023 and 2030.

How is BPO changing the world today?
The business process outsourcing (BPO) industry has transformed the business landscape. Many organisations are turning to outsourcing to improve their customer experience and manage non-core functions. The Indian BPO industry is expected to reach $8.8 billion by 2025.

What is the current state of India's BPO industry?
In 2023, revenue in the Business Process Outsourcing segment is expected to reach $5.04 billion. Revenue is expected to grow at a 10.08% annual rate (CAGR 2023-2027), resulting in a market volume of $7.41 billion by 2027.

Is there a future for BPO?
The future of BPO services will provide numerous benefits to all businesses. Call centre services are becoming more powerful as robust and formidable technologies become available. The best thing about modern technologies is how transparent and insightful they have made everything.

How Setup a Call Center?

Setting up a BPO (Business Process Outsourcing) or call center involves several crucial steps to ensure the success of the operation. Here are the essential steps to consider:

  1. Market research: Conduct market research to identify potential clients and competitors in the BPO or call center industry. This step helps in identifying potential clients and building a strategy to gain a competitive edge.
  2. Location: Choose a location that has easy access to transportation, a reliable power supply, and a large pool of qualified and talented employees. It is essential to choose a location that can meet your business needs and has access to the necessary infrastructure.
  3. Legal requirements: Obtain all the necessary licenses and permits required to operate a BPO or call center in the chosen location. This includes business registration, tax registration, and compliance with labor laws.
  4. Infrastructure: Establish a well-equipped facility that meets the requirements of a call center or BPO. This includes hardware, software, and communication tools such as computers, headsets, and telephony systems.
  5. Hiring: Hire employees who have excellent communication skills, technical proficiency, and customer service experience. Conduct thorough background checks, and provide training to ensure that your team is equipped to handle customer inquiries and technical issues.
  6. Service delivery: Define your service delivery model, including the hours of operation, service levels, and escalation procedures. Ensure that you have a reliable and efficient communication system in place to handle customer inquiries.
  7. Marketing: Develop a marketing strategy to promote your BPO or call center services to potential clients. This includes creating a website, social media presence, and networking with industry peers.
  8. Quality assurance: Implement a quality assurance program to monitor the performance of your team and ensure that customer inquiries are handled efficiently and effectively.

By following these steps, you can set up a successful BPO or call center operation. It is essential to focus on quality, reliability, and customer satisfaction to build a long-term relationship with your clients.

Best Social Media Groups Every Marketer Should Join

Facebook Groups

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Linkedin Groups

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Telegram Groups
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Whatsapp Groups

USA Staffing